How to Download Livecare Support: The Ultimate Guide for Remote Support Software
If you are looking for a professional, reliable, and easy-to-use software for remote support, you have come to the right place. In this article, we will show you how to download Livecare Support, the only 100% Italian software for remote access and support that can transform your customer service into a profitable business.
download livecare support
Livecare Support is a software that allows you to easily control PCs, servers, and mobile devices wherever you are and at any time. You can provide remote support to your customers, check computers and devices, connect remotely to servers and machines, transfer files, access data, track the hours of support provided to each customer, generate detailed statistics, and calculate the cost of the support sessions.
Livecare Support is designed to help you improve your customer satisfaction, efficiency, and productivity. It has a simple and intuitive interface, free updates and support, agents and alarm management module, business intelligence functions, automatic end-of-session emails, and API integration with your company systems.
In this guide, we will explain how to download Livecare Support on your device, how to use it to provide remote support to your customers, how to track and analyze your remote support activities, and how to integrate it with your business systems. By the end of this article, you will be able to download Livecare Support and start using it like a pro.
Features and Benefits of Livecare Support
Before we show you how to download Livecare Support, let's take a look at some of the features and benefits of this software that make it stand out from other remote support solutions.
A simple and intuitive interface: Livecare Support has a clean, easy-to-use graphical interface that allows you to connect quickly via a remote desktop and access your customers' PCs with a single click, without needing to install anything. You can also work with multiple sessions simultaneously, switch between different views, chat with your customers, and share files.
Free updates and support: Livecare Support keeps the software up to date at all times. You don't need to purchase a new release every year. You also get free support and updates across all platforms and operating systems for the duration of your contract. You can contact your personal Italian reference at any time if you have any questions or issues.
Agents and alarm management module: Livecare Support allows you to install Internet Agents (Hosts) on unattended PCs and servers to gain permanent access to them. You can also use the dedicated alarm management module to receive timely notifications in case of any malfunctioning or issues on the remote machines. This way, you can prevent problems before they affect your customers.
Business intelligence functions: Livecare Support enables you to monitor everything at all times. You can keep track and analyze the remote support activities performed by using the performance indicators available on the dedicated dashboard. You can also export the data in various formats and share them with your customers or colleagues.
Automatic end-of-session emails: Livecare Support sends a notification at the end of each support session. You can customize the graphics and content of a report using the HTML Editor. This way, you can keep all of your sessions on file, and keep your customer updated at all times.
API integration with your company systems: Livecare Support allows you to optimize processes and integrate its functions with your business applications. You can use the free APIs to connect and synchronize the platform with your management software, CRM, ticketing system, or any other system you use. This way, you can automate tasks such as invoicing, reporting, or scheduling.
How to Install Livecare Support on Your Device
Now that you know what Livecare Support can do for you, let's see how to download it on your device, whether it is a PC, a Mac, or a mobile device. The installation process is very simple and fast. Here are the steps to follow:
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How to Install Livecare Support on a PC
If you want to install Livecare Support on a Windows PC, you need to download the executable file from the official website. Here is how to do it:
Go to and click on the "Download for Windows" button.
Save the file on your computer and run it as an administrator.
Follow the instructions on the screen and accept the terms and conditions.
Choose the installation folder and click on "Install".
Wait for the installation to complete and click on "Finish".
Launch Livecare Support from the desktop shortcut or the Start menu.
Congratulations, you have successfully installed Livecare Support on your PC. You can now start using it to provide remote support to your customers.
How to Install Livecare Support on a Mac
If you want to install Livecare Support on a Mac, you need to download the DMG file from the official website. Here is how to do it:
Go to and click on the "Download for Mac" button.
Save the file on your computer and open it.
Drag and drop the Livecare Support icon into the Applications folder.
Launch Livecare Support from the Applications folder or the Dock.
Congratulations, you have successfully installed Livecare Support on your Mac. You can now start using it to provide remote support to your customers.
How to Install Livecare Support on a Mobile Device
If you want to install Livecare Support on a mobile device, such as an Android phone or tablet, or an iPhone or iPad, you need to download the app from the Google Play Store or the App Store. Here is how to do it:
Go to the Google Play Store or the App Store on your device and search for "Livecare Support".
Select the app and tap on "Install".
Wait for the app to download and install on your device.
Launch Livecare Support from your home screen or app drawer.
Congratulations, you have successfully installed Livecare Support on your mobile device. You can now start using it to provide remote support to your customers.
How to Use Livecare Support to Provide Remote Support to Your Customers
Now that you have installed Livecare Support on your device, you are ready to use it to provide remote support to your customers. There are two ways to do this: using a remote desktop connection or using an Internet Agent (Host). Let's see how they work.
How to Use a Remote Desktop Connection with Livecare Support
A remote desktop connection allows you to access and control a customer's PC or server in real time, without needing to install anything on their device. You can use this method for occasional or emergency support sessions. Here is how to do it:
Ask your customer to go to and click on "Start Remote Support".
Ask them to enter your name or email address in the field and click on "Connect".
A code will be generated and displayed on their screen. Ask them to tell you the code.
On your device, launch Livecare Support and enter the code in the field. Click on "Connect".
You will see a confirmation message on both screens. Click on "Accept" or "OK" to start the remote session.
You will now be able to see and control your customer's screen as if you were sitting in front of their device. You can also chat with them, transfer files, record the session, and more.
To end the session, click on "Disconnect" or close the window.
Congratulations, you have successfully provided remote support to your customer using a remote desktop connection with Livecare Support.
How to Use an Internet Agent (Host) with Livecare Support
An Internet Agent (Host) allows you to install a small program on a customer's PC or server that gives you permanent access to them, without needing their intervention. You can use this method for regular or scheduled support sessions, or for unattended devices. Here is how to do it:
On your device, launch Livecare Support and click on "Internet Agents".
Click on "Create New Agent" and enter a name and a description for the agent. You can also choose an icon and a color for it.
Click on "Generate" and wait for the agent to be created.
Click on "Download" and save the agent file on your computer.
Send the agent file to your customer via email or any other method.
Ask your customer to run the agent file on their device and follow the instructions on the screen.
The agent will be installed on their device and will appear on your Livecare Support dashboard under "Internet Agents".
To start a remote session with an agent, simply double-click on it or right-click and select "Connect".
You will now be able to see and control your customer's screen as if you were sitting in front of their device. You can also chat with them, transfer files, record the session, and more.
To end the session, click on "Disconnect" or close the window.
Congratulations, you have successfully provided remote support to your customer using an Internet Agent (Host) with Livecare Support.
How to Track and Analyze Your Remote Support Activities with Livecare Support
One of the advantages of using Livecare Support is that you can track and analyze everything that happens during your remote support sessions. You can use this information to improve your service quality, optimize your resources, measure your performance, and generate reports for your customers or managers. Here is how to do it:
How to Track Your Remote Support Activities with Livecare Support
Livecare Support allows you to keep track of all the remote support sessions that you perform using the software. You can access this information from the dashboard or from the history tab. Here is how to do it:
On your device, launch Livecare Support and click on "Dashboard".
You will see a summary of your remote support activities, such as the number of sessions, the duration, the customers, the agents, and the status.
You can also filter the data by date, type, customer, agent, or status.
If you want to see more details about a specific session, click on it or right-click and select "View Details".
You will see a detailed report of the session, such as the start time, end time, duration, customer name, customer email, customer IP address, agent name, agent IP address, connection type, connection status, chat messages, transferred files, recorded files, notes, and screenshots.
If you want to see all the sessions that you have performed in the past, click on "History".
You will see a list of all the sessions that you have performed using Livecare Support. You can also filter them by date, type, customer, agent, or status.
If you want to see more details about a specific session, click on it or right-click and select "View Details".
Congratulations, you have successfully tracked your remote support activities with Livecare Support.
How to Analyze Your Remote Support Activities with Livecare Support
Livecare Support allows you to analyze your remote support activities using various performance indicators and statistics. You can use this information to measure your efficiency, productivity, and customer satisfaction. You can also export the data in various formats and share them with your customers or colleagues. Here is how to do it:
On your device, launch Livecare Support and click on "Statistics".
You will see a dashboard with various charts and graphs that show you the key performance indicators of your remote support activities, such as the number of sessions, the duration, the customers, the agents, the connection types, the connection statuses, the chat messages, the transferred files, the recorded files, the notes, and the screenshots.
You can also filter the data by date, type, customer, agent, or status.
If you want to see more details about a specific indicator, click on it or hover over it.
If you want to export the data in a different format, such as PDF, Excel, CSV, or HTML, click on "Export" and choose the format you prefer.
If you want to share the data with your customers or colleagues, click on "Share" and choose the method you prefer, such as email, link, or QR code.
Congratulations, you have successfully analyzed your remote support activities with Livecare Support.
How to Integrate Livecare Support with Your Business Systems
Another advantage of using Livecare Support is that you can integrate it with your business systems and applications. You can use this feature to optimize your processes and automate tasks such as invoicing, reporting, or scheduling. You can also customize the software according to your needs and preferences. Here is how to do it:
How to Use the API Integration with Livecare Support
Livecare Support provides you with free APIs that allow you to connect and synchronize the platform with your management software, CRM, ticketing system, or any other system you use. You can use this feature to exchange data and information between Livecare Support and your business applications. Here is how to do it:
On your device, launch Livecare Support and click on "Settings".
Click on "API Integration" and choose the system you want to integrate with Livecare Support.
Follow the instructions on the screen and enter the required information, such as the API key, the URL, and the parameters.
Click on "Save" and test the integration by clicking on "Test".
If everything works fine, you will see a confirmation message. If not, you will see an error message. In that case, check your settings and try again.
Once the integration is successful, you will be able to exchange data and information between Livecare Support and your business system. For example, you can automatically create invoices for your customers based on the remote support sessions performed using Livecare Support.
Congratulations, you have successfully used the API integration with Livecare Support.
How to Customize Livecare Support According to Your Needs and Preferences
Livecare Support allows you to customize various aspects of the software according to your needs and preferences. You can use this feature to personalize the appearance and functionality of Livecare Support. Here is how to do it:
On your device, launch Livecare Support and click on "Settings".
Click on "Customization" and choose the aspect you want to customize.
For example, if you want to customize the graphics and content of the end-of-session emails that are sent to your customers at the end of each support session, click on "End-of-session email".
You will see a preview of the email that is sent to your customers. You can customize the graphics and content of the email using the HTML Editor. You can also use variables to insert dynamic information, such as the customer name, the session duration, or the session ID.
Click on "Save" and test the email by clicking on "Send Test Email".
If you are satisfied with the result, you can start using the customized email for your remote support sessions.
Congratulations, you have successfully customized Livecare Support according to your needs and preferences.
Conclusion: Summary and Call to Action
In this article, we have shown you how to download Livecare Support, the only 100% Italian software for remote access and support that can transform your customer service into a profitable business. We have also explained how to use it to provide remote support to your customers, how to track and analyze your remote support activities, and how to integrate it with your business systems.
Livecare Support is a professional, reliable, and easy-to-use software that allows you to easily control PCs, servers, and mobile devices wherever you are and at any time. You can provide remote support to your customers, check computers and devices, connect remotely to servers and machines, transfer files, access data, track the hours of support provided to each customer, generate detailed statistics, and calculate the cost of the support sessions.
Livecare Support is designed to help you improve your customer satisfaction, efficiency, and productivity. It has a simple and intuitive interface, free updates and support, agents and alarm management module, business intelligence functions, automatic end-of-session emails, and API integration with your company systems.
If you want to start using Livecare Support today, you can download it for free from the official website. You can also request a free trial or a personalized demo to see how it works in action. Don't miss this opportunity to take your customer service to the next level with Livecare Support.
Download Livecare Support now and start providing remote support like a pro!
FAQs
Here are some of the frequently asked questions about Livecare Support:
Q: How much does Livecare Support cost?
A: Livecare Support has different pricing plans depending on your needs and preferences. You can choose between a monthly or annual subscription, or a pay-per-use option. You can also request a custom quote for specific features or integrations. You can check the pricing details on the official website.
Q: Is Livecare Support secure?
A: Yes, Livecare Support is very secure. It uses advanced encryption protocols and technologies to ensure the privacy and security of your data and communications. It also complies with all the relevant laws and regulations regarding data protection and security.
Q: What are the system requirements for Livecare Support?
A: Livecare Support works on any device that has an internet connection and a web browser. It supports Windows, Mac OS, Linux, Android, iOS, and Windows Phone operating systems. It also works with any firewall or antivirus software.
Q: How can I contact Livecare Support if I have any questions or issues?
A: You can contact Livecare Support at any time if you have any questions or issues. You can use the live chat feature on the official website, send an email to info@livecaresupport.com, or call +39 02 8718 8555. You will receive a prompt and professional response from your personal Italian reference.
Q: How can I get more information about Livecare Support?
A: You can get more information about Livecare Support by visiting the official website. There you will find more details about the features, benefits, pricing, testimonials, case studies, blog posts, videos, tutorials, and more. You can also request a free trial or a personalized demo to see how it works in action. 44f88ac181